Everyone likes to be recognized for a job well done.
How you thank employees for their efforts can greatly enhance the success of your business.
Think about it for a moment, which business would you rather deal with, the one where employees are motivated to go the extra step in helping the customer, or the one where everyone is walking around grumping and grumbling about every little thing and oh yeah, someone will be there to help you eventually?
There are many things that you can do to motivate and recognize your employees. The first most basic is to say “Thank You”. It is simple and goes a long way to encouraging people to go that extra little bit.
The next step is to create a culture of being helpful to the customer, and treating everyone in the office like they are also a customer. We are fortunate that in the next few months we will be sharing some guest posts with you from Nancy Friedman, The Telephone Doctor, who is one of the best customer service trainers around. Nancy’s information will help you create that culture. For now, just know that you need to create the culture, or if you can’t wait visit Nancy’s site for a sneak preview.
Now that you are saying Thank You and have created a positive helpful culture, you need to go the extra mile to show your employees, and vendors and partners for that matter too, that you care and notice their efforts. The most basic way is a hand written, not email, not electronically produced card, not a digital card, but a good old fashioned pen to paper written by you, note.
The next step is to create a higher level of recognition for a job well done, or some extra effort. There are many ways to do this, an employee of the month program, a lunch when everyone meets their quota, an award program at the end of the month, quarter, or year, or even a full blown incentive program complete with a travel award for the top achievers.
The one thing that you want to do when deciding what types of recognition you will give is to not make it predictable and rote. One it will stop working, and two, and more importantly, it will become expected and when suddenly it is not forthcoming you will have lots of unhappy people on your hands, even if it was because they did not reach the goal one month.
For some ideas of crystal gifts and awards visit our awards site, or call us for help to create your own incentive and awards program.